Southstar Machinery Facilities Co., Ltd.

Add.: No.88, 4th Guangcong Road, Baiyun District, Guangzhou, Guangdong Province,China.

Post Code: 510545

Tel.: +86-20-66819024

Mobile: +86-13802972586

Fax: +86-20-66819025 (8:00-17:40 Beijing time, Monday-Saturday)

Contact Person(Export Manager): Michelle Xiao

Service Hotline (24h):
4006233808

Complaints Hotline: +86-18819802088(Mr. Dominick Tang)

Hong Kong Branch
Southstar International Industrial Limited
Add:
1 Queen's Road, Central, Hong Kong

Services

Fully Aware of Customers' Needs
When the customers is contacting us, we will deeply communicate with them so that we can be fully aware of their practical needs, including their requirements on the types, quality and price of the product. Based on their requirements, we will provide them related products pictures, technical parameters, price and videos for product operation.

On-site Visiting
1. If customers need to pay a visit to our company, we can assist them to book round-trip flight tickets and hotels. Besides, we will dispatch assigned cars to pick the customers up and arrange professional salesman to accompany during the visiting.
2. Customers will be showed around our workshops and products exhibition hall for more detailed information. Then the meeting service is offered for further discussion.

Wear Parts Supply
The switches and temperature controllers are the parts that are the most easily to be worn. Therefore, we will send you spare parts in the quantity of 1% to the total quantity of your order with the delivered goods. The delivery cycle is usually 15 to 30 days after the confirmation of the order, depending on the order.

Warranty
Normally, the warranty period of our products is one year. If clients need longer time, we can make agreement with each other to extend the warranty period for the heating bar of the gas deck oven to 5 years. Within the warranty period, we offer repair service as well as return and exchange services, except for the damage caused by force majeure or human error. According to the order quantity, we will offer certain amount of damageable spare parts used within the warranty period.

ODM Service
We are capable to tailor our service to meet customers' practical needs. We can design the product appearance, special function and structure in accordance with clients' preference, so as to produce the baking equipment that fits perfectly. The Dastgir from Pakistan is one of our major customers.

24/7 Service Hotline
If you have any problems about products, please feel free to contact us at anytime. You can find the number of the service hotline in Contact Us. Our professional staff will reply you timely and offer you perfect services. We are looking forward to cooperating with you.

Main products

China Bakery Equipment Leader